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- Feedback or Complaints for VFS
VFS Global aim to offer a fair and professional service to all
our customers. We welcome feedback that helps us to focus on areas
where we need to improve.
If you have any comments, or are concerned about service you received,
please let us know. We investigate all complaints fully and will
look to send a reply within 10 days.
If you have any feedback or a complaint please mark it for the
attention of the visa application center manager and email them
on feedback.ukjp@vfshelpline.com
Alternatively you can send a letter addressed to:-
VFS Global Tokyo Office
Edificio Toko Building 4F
2-3-14 Higashi Shimbashi
Minato-ku, Tokyo
Click
here for a link to our customer service feedback form.
- Feedback or Complaints for UK Border Agency
The UK Border Agency aims to provide a fair and professional service
to all our customers. We welcome feedback about the UKBA or VFS
which helps us to focus on where we need to improve.
If you have any comments or are concerned about the standard of
service you received, please let us know. We will investigate
all complaints fully and will send you a reply within 20 working
days.
Please send any feedback or complaints written in English to:
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Visa Manager,
UK Border Agency, British Embassy
120 Upper McKinley Road
McKinley Town Center
Fort Bonifacio
Taguig City 1634, Metro Manila
Any feedback or complaints written in Japanese should be sent
to: -
Visa Manager
UK Border Agency, British Embassy
No1 Ichiban-cho, Chiyoda-ku,
Tokyo 102-8381
We encourage our customers to provide their feedback or complaints
in writing to enable our staff to fully investigate the enquiry
and provide a reply.
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