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- Customer Services & Feedback
UK Border Agency and VFS aims to offer a fair and professional
service to all our customers. We welcome feedback, which helps
us to focus on where we need to improve.
If you have any comments about the service you have experienced
during your visa application, please let a member of our staff
know. Alternatively you can e-mail us on info@vfs-uk-jp.com
- Complaints
UKBorder Agency aims to offer a fair and professional service
to all our customers. We welcome feedback which helps us to focus
on where we need to improve.
If you have any comments, or are concerned about the standard
of service you received, please let us know. We investigate all
complaints fully and will send you a reply within 20 working days.
If you wish to complain about the service you received from UK
Border Agency at the British Embassy, please address your complaint
in writing to the British Embassy, Entry Clearance Manager, No1
Ichiban- cho, Chiyoda-ku, Tokyo 102-8381. If you wish to complain
about the Entry Clearance Manager, address your complaint to HM
Consul-General at the Embassy.
If you wish to complain about the service you received from VFS-global
in Tokyo or Osaka, you may submit it direct to their website,
in person at a Visa Application Centre, the Entry Clearance Manager,
British Embassy, No1 Ichiban- cho, Chiyoda-ku, Tokyo 102-8381
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