Question & answer sessions every Friday in Tokyo Every Friday between 15:00 to 17:00 a UK Border Agency visa officer will be in the VFS Visa Application Centre in Tokyo to answer questions on Tiers 1, 2, 4 and 5 points based system visa applications (excluding the Youth Mobility Scheme). Each individual will be allocated a 10-15 minute appointment to discuss and clarify the guidance relating to their application. Visa application forms and documents cannot be pre-assessed or completed in these sessions. The UK Border Agency visa officer cannot give a guarantee the outcome of your visa application; this can only be assessed when you submit your application. Please contact the VFS email enquiry address to make an appointment. You will have to include your name and contact number (preferably your mobile phone number) to make your appointment.

VFS operates a call centre to answer your questions about the visa application process.

The call centre cannot provide immigration advice, and cannot give you any information about the progress of your application after it has been sent to the UK Border Agency. To find out how your application is progressing, see the Track your application page

VFS call centre

Callers in Japan: 03-5623-3669
Callers from overseas: 0081-3-5623-3669
Monday-Friday: 09:00 -15:00
Responses are available in English and Japanese.
Local charges apply

VFS email enquiry service

Email: info.ukjp@vfshelpline.com
The email service is free of charge.
Responses are available in English and Japanese.
We will work to reply you within 2-3 working days.