You can contact the Immigration Advisory Service (IAS) for advice
and help with an appeal. The IAS is a voluntary organisation independent
of government, and can provide confidential advice for you and
your representatives.
The IAS can help you to decide whether or not to make an appeal.
It can also represent you at an appeal hearing.
Contact Details
3rd Floor, County House
190 Great Dover Street
London SE1 4YB
The IAS also has offices in Birmingham, Cardiff, Gatwick Airport,
Glasgow, Harmondsworth, Heathrow Airport, Leeds and Manchester.
You may be entitled to have your representative paid for by the
Legal Services Commission's 'Community Legal Service' (CLS).
To find out if you qualify for this funding, contact:
Legal Services Commission
85 Gray's Inn Road
London WC1X 8TX Telephone: (+44) (0)845 608 1122
Please do not send your appeal to the Legal Services Commission.
You should always send your appeal to the AIT or the British
mission overseas where your visa application was refused.
Complaints
UK Border Agency aims to offer a fair and professional service
to all our customers. We welcome feedback, which helps us to focus
on where we need to improve.
If you have any comments, or are concerned about the standard
of service you received, please let us know. We investigate all
complaints fully and will send you a reply within 20 working days
If you wish to complain about the service you received from UK
Border Agency at the British Embassy, please address your complaint
in writing to the British Embassy, Entry Clearance Manager, No1
Ichiban- cho, Chiyoda-ku, Tokyo 102-8381. If you wish to complain
about the Entry Clearance Manager, address your complaint to HM
Consul-General at the Embassy.
If you wish to complain about the service you received from VFS-global
in Tokyo or Osaka, you may submit it direct via this website,
in person at a Visa Application Centre, or in writing to the Consul,
British Embassy, No1 Ichiban- cho, Chiyoda-ku, Tokyo 102-8381
